Mixologist

Job Title:

Mixologist – Urban Playground, Arndale Centre, Manchester

Location: 

Manchester Arndale, other sites for training and working if required

Responsible to: 

Bar Manager, Urban Playground; Mellors Group

Salary: 

Variable based on experience

Main Purpose/Function of Job

To serve alcoholic and non-alcoholic drinks specific to a customer’s requests. Mix various types of alcohol and other ingredients to create traditional cocktails, original cocktails and mixed drinks.

Main Duties/Tasks

  • Work under the supervision of the Urban Playground Bar Management Team.
  • Entertain and educate customers while serving their drinks.
  • Have a good understanding of ingredients used and know why a certain one is used in a recipe.
  • Plan and create new menus.
  • Clean and organise the bar.
  • Follow alcohol laws.
  • Follow health and safety regulations and internal centre rules.
  • Work in a fast-paced competitive retail environment.

Desirable Qualities & Skills Required

  • Experienced in working behind a bar.
  • Hold a relevant mixologist qualification.
  • A passion for creating innovative and exciting new products.
  • Friendly and approachable manner with good customer service skills.
  • An appreciation of customer expectations and experience.
  • Excellent interpersonal skills, hardworking and passionate.
  • Outstanding organisational and leadership skills.

Please send CVs with salary expectations to: [email protected]


Putters Mini Golf Operator

Job Title:

Putters Mini Golf Operator – Urban Playground, Arndale Centre, Manchester

Location: 

Manchester Arndale, other sites for training and working if required

Responsible to: 

Attraction Manager, Urban Playground; Mellors Group

Salary: 

Variable based on experience

Main Purpose/Function of Job

To assist in the running of a state-of-the-art Mini Golf experience. To be part of a unique team delivering the best putting experience in the world.

Main Duties/Tasks

  • Work under the supervision of the Urban Playground Attraction Management Team.
  • Oversee day-to-day operations of the attraction.
  • Provide a lively, confident and energetic service to the customers.
  • Maintain a consistent high standard of customer service.
  • Work in a fast-paced competitive retail environment.
  • Hold expert knowledge in the attractions including operations, trouble shooting, rules and detailed technical knowledge of all games.
  • Follow health and safety regulations and internal centre rules.

Desirable Qualities & Skills Required

  • Experienced in working in competitive retail leisure environments.
  • Knowledge or experience of high-tech mini golf attractions.
  • An appreciation of customer expectations and experience.
  • Excellent communication skills.
  • Outstanding organisational and leadership skills.
  • Confident and assertive with customers and staff.
  • Understand the technical aspects of games and the ability to operate them correctly.

Please send CVs with salary expectations to: [email protected]


Cleaner

Job Title:

Cleaner – Urban Playground, Arndale Centre, Manchester

Location: 

Manchester Arndale, other sites for training and working if required

Responsible to: 

Attraction Manager, Urban Playground; Mellors Group

Salary: 

Variable based on experience

Main Purpose/Function of Job

As a cleaner you will be responsible for taking care of the facilities, and carrying out various cleaning duties to ensure our venue remains in a clean and orderly condition.

Main Duties/Tasks

  • Work under the supervision of the Urban Playground Attraction Management Team.
  • Clean and supply designated facility areas.
  • Perform various cleaning duties such as sweeping, dusting, vacuuming, mopping and bathroom cleaning etc.
  • Perform and track routine inspections.
  • Stock and maintain supply rooms.
  • Follow all health and safety regulations.

Desirable Qualities & Skills Required

  • Work experience as a cleaner.
  • Ability to handle heavy equipment and machinery.
  • Knowledge of various cleaning chemicals and supplies.
  • Good knowledge of Material Safety Data Sheets.
  • Integrity and good interpersonal skills.
  • An appreciation of customer expectations and experience.
  • Excellent communication skills.

Please send CVs with salary expectations to: [email protected]


Bar Staff

Job Title:

Bar Staff – Urban Playground, Arndale Centre, Manchester

Location: 

Manchester Arndale, other sites for training and working if required

Responsible to: 

Bar Manager, Urban Playground; Mellors Group

Salary: 

Variable based on experience

Main Purpose/Function of Job

To serve alcoholic and non-alcoholic beverages specific to a customer’s requests.

Main Duties/Tasks

  • Work under the supervision of the Urban Playground Bar Management Team.
  • Prepare alcoholic and non- alcoholic beverages for customers.
  • Interact with customers, taking order and serving drinks.
  • Assessing customers’ needs and preferences and making drinks recommendations.
  • Check customers identifications confirming they meet the legal drinking age.
  • Clean and organise the bar.
  • Follow alcohol laws.
  • Follow health and safety regulations and internal centre rules.
  • Work in a fast-paced competitive retail environment.

Desirable Qualities & Skills Required

  • Experienced in working behind a bar and handling cash.
  • Computer literacy.
  • Friendly and approachable manner with good customer service skills.
  • An appreciation of customer expectations and experience.
  • Excellent interpersonal skills, hardworking and a positive attitude.
  • Outstanding organisational and leadership skills.

Please send CVs with salary expectations to: [email protected]


Attraction Operator

Job Title:

Attraction Operator – THE CUBE LIVE – Urban Playground, Arndale Centre, Manchester

Location: 

Manchester Arndale, other sites for training and working if required

Responsible to: 

Attraction Manager, Urban Playground; Mellors Group

Salary: 

Variable based on experience

Main Purpose/Function of Job

To run the games for THE CUBE LIVE; Introducing the game in the role of ‘game show host’; explaining and enforcing the rules; providing a lively and energetic commentary throughout; determining a ‘win or loss’.

Main Duties/Tasks

  • Work under the supervision of the Urban Playground Attraction Management Team.
  • Oversee day-to-day operations of the attraction.
  • Run Cube games at THE CUBE LIVE, operating the game system in a high-pressure environment.
  • Hold expert knowledge in the attractions including operations, trouble shooting, rules and detailed technical knowledge of all games.
  • Provide a lively, confident and energetic service to the customers. Maintain a consistent high standard of customer service.
  • Understand the technical aspects of games and the ability to operate them correctly.
  • Provide ongoing feedback to management in a constructive and professional manner to improve attraction operations.
  • Work in a fast-paced competitive retail environment.
  • Follow health and safety regulations and internal centre rules.

Desirable Qualities & Skills Required

  • Experienced in working in competitive retail leisure environments.
  • Passionate about performing.
  • Knowledge of The Cube television show.
  • An appreciation of customer expectations and experience.
  • Excellent communication skills.
  • Outstanding organisational and leadership skills.
  • Confident and assertive with customers and staff.
  • Excellent technical skills and understanding of IT.

Please send CVs with salary expectations to: [email protected]


Cook Staff

Job Title:

Cook Staff – Urban Playground, Arndale Centre, Manchester

Location: 

Manchester Arndale, other sites for training and working if required

Responsible to: 

Kitchen Manager, Urban Playground; Mellors Group

Salary: 

Variable based on experience

Main Purpose/Function of Job

To give quality service, both to customers and colleagues and to assist in the smooth running of The Urban Playground ‘The Butcher’ kitchen. To produce quality food and ensure its consistency. To apply and acquire experience and knowledge of specialist cooking skills relevant to The Butcher menu.

Main Duties/Tasks

  • Work under the supervision of the Urban Playground Kitchen Management Team.
  • Maintain high level of cleanliness throughout food preparation zones in line with company policies, laws and regulations.
  • To promote a helpful image to clients and give full co-operation to any customer requiring assistance without a prompt, caring and helpful attitude and to anticipate customer’s needs whenever possible, to enhance quality service and in turn enhance client satisfaction.
  • Work to kitchen brand and franchise guidelines.
  • To assist the Kitchen Supervisor and to participate in the production to ensure the food quality is of the highest standards.
  • Be an ambassador for the brand and providing feedback to ensure standards are always improving.

Qualities & Skills Required

  • Experienced in working in a kitchen and a part of a team.
  • Knowledge and awareness of food hygiene. Including current Food Hygiene qualifications.
  • Knowledge of culinary arts (preparing, cooking, presenting and serving food).
  • An appreciation of customer expectations and experience.
  • Excellent interpersonal skills, hardworking and passionate about cooking.
  • Outstanding organisational and leadership skills.

Please send CVs with salary expectations to: [email protected]

Apply Now

Kitchen Manager

Job Title:

Kitchen Manager – Urban Playground

Location: 

Manchester Arndale, other sites for training and working if required

Responsible to: 

General Manager, Urban Playground; Mellors Group

Salary: 

Variable based on experience

Main Purpose/Function of Job

To plan, organise and operationally deliver a busy kitchen based within a popular, competitive retail attraction.

Main Duties/Tasks

  • Work under the supervision of the Urban Playground General Manager. Work alongside two other section managers (Attractions Manager and Bars Manager). Understand and learn the role of these section managers to gain a broad understanding of your management peers.
  • Oversee day-to-day operations of the kitchen including management of the kitchen staff (cook team, server/clearing staff and cleaning staff). Undertake 1:1 evaluations and provide ongoing feedback in a constructive and professional manner to improve staff performance.
  • Maintain consistent high standard of the menu, food offerings, and adhere to franchise guidelines.
  • Ensure the kitchen team maintains adequate stock and minimises wastage.
  • Set goals for growth and consider innovative changes to menu in-line with the franchise guidelines.
  • Maintain budgets and optimise expenses.
  • Ensure written policies and processes are implemented, giving feedback on what works operationally to improve kitchen operations every day.
  • Ensure employees work productively and develop professionally.
  • Oversee recruitment and training of new employees.
  • Evaluate and improve operations and financial performance in a kitchen context.
  • Direct the employee assessment process both formally and informally, ensuring staff understand what is expected of them.
  • Prepare regular reports for the General Manager.
  • Ensure staff follow health and safety regulations and internal centre rules.
  • Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors).
  • Liaise regularly, directly and indirectly with senior UP Directors, Senior Management and employees and management of the Arndale Centre.

Qualities & Skills Required

  • Proven experience as a Kitchen Manager or similar in an attraction-based environment; A leader and motivator of a kitchen team.
  • An understanding of how a kitchen vertical integrates in to bar operations and impacts on an attraction.
  • An appreciation of customer expectations and commercial demands
  • Numeracy and financial skills in order to manage a budget and stock reconciliation.
  • Knowledge of business process and functions (finance, HR, procurement, operations etc.)
  • Strong analytical ability.
  • Excellent communication skills.
  • Outstanding organisational and leadership skills.
  • Problem-solving aptitude; flexibility and the ability to solve problems in a pressurised environment.
  • Tact and diplomacy.
  • Administrative ability and IT literacy.

Please send CVs with salary expectations to: [email protected]

Apply Now

Bars Manager

Job Title:

Bars Manager – Urban Playground

Responsible to: 

Senior Management Team, Urban Playground; Mellors Group

Salary: 

Variable based on experience

Location: 

Manchester Arndale, other sites for training and working if required

Main Purpose/Function of Job

To plan, organise and operationally deliver multiple busy bars based within a popular, competitive retail attraction.

Main Duties/Tasks

  • Work under the supervision of the Urban Playground General Manager. Work alongside two other section managers (Attractions Manager and Kitchen Manager). Understand and learn the role of these section managers to gain a broad understanding of your management peers.
  • Oversee day-to-day operations of the bars including management of the mixologists and general bar staff staff. Undertake 1:1 evaluations and provide ongoing feedback in a constructive and professional manner to improve staff performance.
  • Maintain consistent high standard of the bar, cocktail menu, spirit types and adhere to Urban Playground brand guidelines.
  • Ensure the Bars team maintains adequate stock and minimises wastage.
  • Set goals for growth and consider innovative changes to bar and cocktail menus in-line with the brand guidelines.
  • Maintain budgets and optimise expenses.
  • Ensure written policies and processes are implemented, giving feedback on what works operationally to improve bar operations every day.
  • Ensure employees work productively and develop professionally.
  • Oversee recruitment and training of new bar staff.
  • Evaluate and improve operations and financial performance in a bars context.
  • Direct the employee assessment process both formally and informally, ensuring staff understand what is expected of them.
  • Prepare regular reports for the General Manager.
  • Ensure staff follow health and safety regulations and internal centre rules.
  • Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors).
  • Liaise regularly, directly and indirectly with senior UP Directors, Senior Management and employees and management of the Arndale Centre.

Qualities & Skills Required

  • Proven experience as a Bars Manager or similar in an attraction-based environment; a leader and motivator of a bar and mixologist team.
  • An understanding of how a bar vertical integrates in to kitchen operations and impacts on an attraction.
  • An appreciation of customer expectations and commercial demands
  • Numeracy and financial skills in order to manage a budget and stock reconciliation.
  • Knowledge of business process and functions (finance, HR, procurement, operations etc.)
  • Strong analytical ability.
  • Excellent communication skills.
  • Outstanding organisational and leadership skills.
  • Problem-solving aptitude; flexibility and the ability to solve problems in a pressurised environment.
  • Tact and diplomacy.
  • Administrative ability and IT literacy.

Please send CVs with salary expectations to: [email protected]


Attraction Manager

Job Title:

Attraction Manager – Urban Playground

Responsible to: 

General Manger, Urban Playground; Mellors Group

Salary: 

Variable based on experience

Location: 

Manchester Arndale, other sites for training and working if required

Main Purpose/Function of Job

To plan, organise and operationally deliver a busy, popular competitive retail attraction.

Main Duties/Tasks

  • Work under the supervision of the Urban Playground General Manager. Work alongside two other section managers (Bars Manager and Kitchen Manager). Understand and learn the role of these section managers to gain a broad understanding of your management peers.
  • Oversee day-to-day operations of the attraction including management of the Cube and Putters staff, Point of Sale, cloak room, greeters, cleaning and security team. Undertake 1:1 evaluations and provide ongoing feedback in a constructive and professional manner to improve staff performance.
  • Maintain consistent high standard of the attraction including the cleanliness, technical production customer experience from the point customers see the brand to the point they leave the attraction. Adhere to and continually feedback on the Urban Playground brand guidelines.
  • Ensure the Cube team understands the customer experience, journey and continually strives for consistency and quality of a global attraction.
  • Set goals for growth and consider innovative changes to the customer experience. Go beyond the role and set the bar high with yourself and your team.
  • Maintain budgets and optimise expenses.
  • Ensure written policies and processes are implemented, giving feedback on what works operationally to improve bar operations every day.
  • Ensure employees work productively and develop professionally.
  • Oversee recruitment and training of new staff within your vertical.
  • Evaluate and improve operations and financial performance of the attraction. Gain a deep understanding of what works and how to improve.
  • Be a core part of the management team, feeding in to the opening of new Urban Playgrounds and training new attractions.
  • Direct the employee assessment process both formally and informally, ensuring staff understand what is expected of them.
  • Prepare regular reports for the General Manager.
  • Ensure staff follow health and safety regulations and internal centre rules.
  • Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors).
  • Liaise regularly, directly and indirectly with senior UP Directors, Senior Management and employees and management of the Arndale Centre.

Qualities & Skills Required

  • Understanding and experience of ticketing systems.
  • Proven experience as a Attraction Manager or similar; a leader and motivator of a high profile attraction.
  • An understanding of how an attraction vertical integrates in to F+B operations and conversely how they could affect the attraction.
  • An appreciation of customer expectations and commercial demands
  • Numeracy and financial skills in order to manage a budget and stock reconciliation.
  • Knowledge of business process and functions (finance, HR, procurement, operations etc.)
  • Strong analytical ability.
  • Excellent communication skills.
  • Outstanding organisational and leadership skills.
  • Problem-solving aptitude; flexibility and the ability to solve problems in a pressurised environment.
  • Tact and diplomacy.
  • Administrative ability and IT literacy.

Please send CVs with salary expectations to: [email protected]

Apply Now