Job Title:

Attraction Manager – Urban Playground

Responsible to: 

General Manger, Urban Playground; Mellors Group


Variable based on experience


Manchester Arndale, other sites for training and working if required

Main Purpose/Function of Job

To plan, organise and operationally deliver a busy, popular competitive retail attraction.

Main Duties/Tasks

  • Work under the supervision of the Urban Playground General Manager. Work alongside two other section managers (Bars Manager and Kitchen Manager). Understand and learn the role of these section managers to gain a broad understanding of your management peers.
  • Oversee day-to-day operations of the attraction including management of the Cube and Putters staff, Point of Sale, cloak room, greeters, cleaning and security team. Undertake 1:1 evaluations and provide ongoing feedback in a constructive and professional manner to improve staff performance.
  • Maintain consistent high standard of the attraction including the cleanliness, technical production customer experience from the point customers see the brand to the point they leave the attraction. Adhere to and continually feedback on the Urban Playground brand guidelines.
  • Ensure the Cube team understands the customer experience, journey and continually strives for consistency and quality of a global attraction.
  • Set goals for growth and consider innovative changes to the customer experience. Go beyond the role and set the bar high with yourself and your team.
  • Maintain budgets and optimise expenses.
  • Ensure written policies and processes are implemented, giving feedback on what works operationally to improve bar operations every day.
  • Ensure employees work productively and develop professionally.
  • Oversee recruitment and training of new staff within your vertical.
  • Evaluate and improve operations and financial performance of the attraction. Gain a deep understanding of what works and how to improve.
  • Be a core part of the management team, feeding in to the opening of new Urban Playgrounds and training new attractions.
  • Direct the employee assessment process both formally and informally, ensuring staff understand what is expected of them.
  • Prepare regular reports for the General Manager.
  • Ensure staff follow health and safety regulations and internal centre rules.
  • Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors).
  • Liaise regularly, directly and indirectly with senior UP Directors, Senior Management and employees and management of the Arndale Centre.

Qualities & Skills Required

  • Understanding and experience of ticketing systems.
  • Proven experience as a Attraction Manager or similar; a leader and motivator of a high profile attraction.
  • An understanding of how an attraction vertical integrates in to F+B operations and conversely how they could affect the attraction.
  • An appreciation of customer expectations and commercial demands
  • Numeracy and financial skills in order to manage a budget and stock reconciliation.
  • Knowledge of business process and functions (finance, HR, procurement, operations etc.)
  • Strong analytical ability.
  • Excellent communication skills.
  • Outstanding organisational and leadership skills.
  • Problem-solving aptitude; flexibility and the ability to solve problems in a pressurised environment.
  • Tact and diplomacy.
  • Administrative ability and IT literacy.

Please send CVs with salary expectations to: [email protected]

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