Job Title:

Kitchen Manager – Urban Playground


Manchester Arndale, other sites for training and working if required

Responsible to: 

General Manager, Urban Playground; Mellors Group


Variable based on experience

Main Purpose/Function of Job

To plan, organise and operationally deliver a busy kitchen based within a popular, competitive retail attraction.

Main Duties/Tasks

  • Work under the supervision of the Urban Playground General Manager. Work alongside two other section managers (Attractions Manager and Bars Manager). Understand and learn the role of these section managers to gain a broad understanding of your management peers.
  • Oversee day-to-day operations of the kitchen including management of the kitchen staff (cook team, server/clearing staff and cleaning staff). Undertake 1:1 evaluations and provide ongoing feedback in a constructive and professional manner to improve staff performance.
  • Maintain consistent high standard of the menu, food offerings, and adhere to franchise guidelines.
  • Ensure the kitchen team maintains adequate stock and minimises wastage.
  • Set goals for growth and consider innovative changes to menu in-line with the franchise guidelines.
  • Maintain budgets and optimise expenses.
  • Ensure written policies and processes are implemented, giving feedback on what works operationally to improve kitchen operations every day.
  • Ensure employees work productively and develop professionally.
  • Oversee recruitment and training of new employees.
  • Evaluate and improve operations and financial performance in a kitchen context.
  • Direct the employee assessment process both formally and informally, ensuring staff understand what is expected of them.
  • Prepare regular reports for the General Manager.
  • Ensure staff follow health and safety regulations and internal centre rules.
  • Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors).
  • Liaise regularly, directly and indirectly with senior UP Directors, Senior Management and employees and management of the Arndale Centre.

Qualities & Skills Required

  • Proven experience as a Kitchen Manager or similar in an attraction-based environment; A leader and motivator of a kitchen team.
  • An understanding of how a kitchen vertical integrates in to bar operations and impacts on an attraction.
  • An appreciation of customer expectations and commercial demands
  • Numeracy and financial skills in order to manage a budget and stock reconciliation.
  • Knowledge of business process and functions (finance, HR, procurement, operations etc.)
  • Strong analytical ability.
  • Excellent communication skills.
  • Outstanding organisational and leadership skills.
  • Problem-solving aptitude; flexibility and the ability to solve problems in a pressurised environment.
  • Tact and diplomacy.
  • Administrative ability and IT literacy.

Please send CVs with salary expectations to: [email protected]

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