Job Title:

Maintenance Technician – Urban Playground, Arndale Centre, Manchester


Manchester Arndale, other sites for training and working if required

Responsible to: 

General Manager, Urban Playground; Mellors Group


Variable based on experience.

Main Purpose/Function of Job

To provide effective monitoring and prompt resolution of all soft and hard facilities management related matters and technical issues in the venue, ensuring downtime is minimised and all facilities remain fully operational for customers.  You will act as a point of contact and responsible person for the venue in respect of all maintenance and statutory compliance areas.

Main Duties/Tasks

  • Work under the supervision of the General Manager to provide high standards of maintenance and Health & Safety in the entire building.
  • To oversee the organisation, monitoring and coordination of all pre-planned and reactive maintenance and act as the point of contact for the venue with contractors, employees and Head Office.
  • Under the guidance of the General Manager, monitor all Health & Safety systems and procedures and ensure all staff to adhere to relevant policies in the venue.
  • To oversee, monitor and coordinate statutory compliance systems in the venue ensuring all records are kept accurate and up to date.
  • To act as a point of contact for employees in respect of maintenance problems and issues are ensure tasks are effectively prioritised and resolved.
  • To collate relevant data to produce accurate analysis and reporting where needed, particularly in respect of Health & Safety and the venue’s attractions.
  • To effectively work in a fast-paced, highly technical and dynamic environment giving detailed and reliable support to the General Manager and wider venue.
  • To ensure all GDPR and data protection policies and procedures are monitored and adhered to.
  • To liaise with the management team, suppliers and sub-contractors regarding site visits and any work that is undertaken, which should minimise any disruption to the business and inconvenience to customers.
  • To meet all daily, weekly and monthly deadlines as set out by the General Manager, Head Office and legally.
  • To provide support for the General Manager and senior head office team when required.
  • To provide all customers with outstanding customer service standards and a world class venue.
  • To assist with the coordination and supervision of the cleaning team.
  • To coordinate and follow Health & Safety regulations and internal centre rules.

Desirable Qualities & Skills Required

  • Previous experience of working in a maintenance position in a busy hospitality, entertainment and / or leisure venue.
  • You will possess a good understanding of the maintenance requirements and statutory obligations for managing a similar venue.
  • You will be comfortable working with technology.
  • To be able to create and maintain a well organised, structured and coordinated maintenance operation.
  • It is desirable for you to possess a qualification / experience in one or more trades such as electrics, plumbing, etc.
  • To have previous experience of implementing and overseeing maintenance systems and Health & Safety procedures.
  • To be able to oversee the effective management of suppliers and contractors in the venue.
  • Previous experience of developing and overseeing a statutory compliance regime in a similar venue.
  • Be comfortable acting as a point of contact with customers and suppliers regarding all maintenance and cleaning matters.
  • You will have experience of procuring maintenance contracts and quotations for the venue.
  • You will be a strong character with outstanding organisation and communication skills and great customer care attributes.
  • Excellent technical skills and good understanding of IT and Microsoft Office are essential.

Please send CVs with salary expectations to: [email protected]